We work with establish International brands, warranty terms are detailed individually within each product page.
You will receive 1 or 2 years warranty on the main scooter frame and 1 year on other major components.
You must be the original owner and have your proof of purchase or order number. The warranty protects you against manufacturing defects.
Please also take note of the weigh restrictions for your scooter and read the manual before using your scooter.
We do quality test stock on a regular basis to keep standards high. However with all these safe guards in place, there will always be a small amount of manufacturer defects that slip through, when this happens we understand how frustrating it can be and we’ll work hard to repair or replace the item as quickly as possible.
All goods purchased from Xcooters Ltd are normally covered by a manufacturer’s warranty, which, generally speaking, will cover manufacturing faults and defects including poor workmanship. We will always honour the manufacturer’s warranty where applicable (these are normally one year).
If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods – we may be able to solve your problem without you incurring any postage costs.
We will then get in contact with you for the next steps in completing your claim. For faulty items, please allow us 14 days to process the return. This is because the item will be subject to an inspection with our warranty team.
WHAT’S NOT INCLUDED?
Due to the nature of the products we sell and the environment they operated in, breakages can sometimes occur therefore general wear and tear or any damage caused by misuse is not covered. Warranty covers you solely against manufacturing faults.
We do not include accidental or crash damage, resulting from aggressive riding, attempting tricks, water damage, exceeding the weight limit or anything else that results in damage caused by the user. Our products are hard wearing and through normal use will last for a long period of time. If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final.